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		<title>Shoppers want seamless online -instore shopping experiences</title>
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		<pubDate>Tue, 04 Feb 2014 08:45:21 +0000</pubDate>
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		<category><![CDATA[Retail Innovation]]></category>
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		<description><![CDATA[A new study by management consultancy firm Accenture finds more US shoppers &#8216;webrooming&#8217; than &#8216;showrooming&#8217; in their hunt for products to buy. But it&#8217;s not all bad news for traditional [&#8230;]]]></description>
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		<title>Customer Relationship Management &#8211; remember me When It Matters</title>
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		<pubDate>Wed, 03 Jul 2013 07:22:30 +0000</pubDate>
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				<category><![CDATA[Customer Experience]]></category>
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		<category><![CDATA[Customer]]></category>
		<category><![CDATA[Customer relationship management]]></category>
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		<description><![CDATA[I used to live abroad and came back to the UK looking for lovely things and experiences to remind me of home. A kind of &#8216;Brit-fix&#8217;. One of these was [&#8230;]]]></description>
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