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	<title>The Ideas Machine &#187; Customer experience</title>
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		<title>Future of retail: Tech enhances real world experiences</title>
		<link>http://the-ideas-machine.co.uk/future-of-retail-tech-enhances-real-world-experiences/</link>
		<comments>http://the-ideas-machine.co.uk/future-of-retail-tech-enhances-real-world-experiences/#comments</comments>
		<pubDate>Wed, 24 Dec 2014 15:26:56 +0000</pubDate>
		<dc:creator><![CDATA[admin]]></dc:creator>
				<category><![CDATA[Customer Experience]]></category>
		<category><![CDATA[Retail Innovation]]></category>
		<category><![CDATA[augmented reality]]></category>
		<category><![CDATA[Customer experience]]></category>
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		<category><![CDATA[retail]]></category>
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		<guid isPermaLink="false">http://the-ideas-machine.co.uk/?p=429</guid>
		<description><![CDATA[Great article from the ever reliable blog PSFK, Ray Velez of Razorfish on the ways retailers are using digtial tech to enhance real world shopping experiences. We at The Ideas Machine [&#8230;]]]></description>
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		<title>Retail Innovation at its Best</title>
		<link>http://the-ideas-machine.co.uk/retail-innovation-at-its-best/</link>
		<comments>http://the-ideas-machine.co.uk/retail-innovation-at-its-best/#comments</comments>
		<pubDate>Mon, 05 May 2014 10:36:35 +0000</pubDate>
		<dc:creator><![CDATA[admin]]></dc:creator>
				<category><![CDATA[Customer Experience]]></category>
		<category><![CDATA[Innovation]]></category>
		<category><![CDATA[Retail Innovation]]></category>
		<category><![CDATA[C&A]]></category>
		<category><![CDATA[Customer experience]]></category>
		<category><![CDATA[facebook]]></category>
		<category><![CDATA[retail innovation]]></category>

		<guid isPermaLink="false">http://the-ideas-machine.co.uk/?p=354</guid>
		<description><![CDATA[Check out this great example of the online &#38; in-store worlds merging. C&#38;A use mini screens on clothing hangers to display real time Facebook &#8216;likes&#8217; for products. The hope is [&#8230;]]]></description>
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		<title>I want shoes as well as movies &#039;On Demand&#039;</title>
		<link>http://the-ideas-machine.co.uk/i-want-shoes-as-well-as-movies-on-demand/</link>
		<comments>http://the-ideas-machine.co.uk/i-want-shoes-as-well-as-movies-on-demand/#comments</comments>
		<pubDate>Wed, 05 Feb 2014 09:04:29 +0000</pubDate>
		<dc:creator><![CDATA[admin]]></dc:creator>
				<category><![CDATA[Customer Experience]]></category>
		<category><![CDATA[Innovation]]></category>
		<category><![CDATA[Retail Innovation]]></category>
		<category><![CDATA[3D printing]]></category>
		<category><![CDATA[Customer experience]]></category>
		<category><![CDATA[Customise]]></category>
		<category><![CDATA[Customize]]></category>
		<category><![CDATA[mass customisation]]></category>
		<category><![CDATA[NIKE ID]]></category>
		<category><![CDATA[on demand]]></category>
		<category><![CDATA[online retail]]></category>
		<category><![CDATA[personalisation]]></category>
		<category><![CDATA[retail revolution]]></category>
		<category><![CDATA[Shoe of Prey]]></category>

		<guid isPermaLink="false">http://vmirauer.wordpress.com/?p=176</guid>
		<description><![CDATA[Shoes made-to-measure were once the preserve of the rich and famous, or the unfortunate necessity for those with unusual shaped and sized feet. Not any more, mass customisation means we [&#8230;]]]></description>
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		<title>Shoppers want seamless online -instore shopping experiences</title>
		<link>http://the-ideas-machine.co.uk/shoppers-want-seamless-online-instore-shopping-experiences/</link>
		<comments>http://the-ideas-machine.co.uk/shoppers-want-seamless-online-instore-shopping-experiences/#comments</comments>
		<pubDate>Tue, 04 Feb 2014 08:45:21 +0000</pubDate>
		<dc:creator><![CDATA[admin]]></dc:creator>
				<category><![CDATA[Customer Experience]]></category>
		<category><![CDATA[Retail Innovation]]></category>
		<category><![CDATA[Accenture]]></category>
		<category><![CDATA[Customer experience]]></category>
		<category><![CDATA[Customer relationship management]]></category>
		<category><![CDATA[innovation]]></category>
		<category><![CDATA[online retail]]></category>

		<guid isPermaLink="false">http://vmirauer.wordpress.com/?p=202</guid>
		<description><![CDATA[A new study by management consultancy firm Accenture finds more US shoppers &#8216;webrooming&#8217; than &#8216;showrooming&#8217; in their hunt for products to buy. But it&#8217;s not all bad news for traditional [&#8230;]]]></description>
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		<title>How Betabrand gets amazing customer engagement</title>
		<link>http://the-ideas-machine.co.uk/how-betabrand-gets-amazing-customer-engagement/</link>
		<comments>http://the-ideas-machine.co.uk/how-betabrand-gets-amazing-customer-engagement/#comments</comments>
		<pubDate>Sat, 01 Feb 2014 11:42:55 +0000</pubDate>
		<dc:creator><![CDATA[admin]]></dc:creator>
				<category><![CDATA[Case Studies]]></category>
		<category><![CDATA[Customer Experience]]></category>
		<category><![CDATA[Innovation]]></category>
		<category><![CDATA[Betabrand]]></category>
		<category><![CDATA[Customer experience]]></category>
		<category><![CDATA[example innovation online retail]]></category>
		<category><![CDATA[innovation]]></category>
		<category><![CDATA[online retailer innovation]]></category>
		<category><![CDATA[US retailer innovation]]></category>

		<guid isPermaLink="false">http://vmirauer.wordpress.com/?p=170</guid>
		<description><![CDATA[Love this!  US online clothing retailer Betabrand offers instant discounts to customers in return for their pictures  in Betabrand clothes and accessories, simple enough &#8211; This example gets it right [&#8230;]]]></description>
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		<title>Business, brands and the blindingly obvious: turn poor customer service into a virtue</title>
		<link>http://the-ideas-machine.co.uk/business-brands-and-the-blindingly-obvious-turn-poor-customer-service-into-a-virtue/</link>
		<comments>http://the-ideas-machine.co.uk/business-brands-and-the-blindingly-obvious-turn-poor-customer-service-into-a-virtue/#comments</comments>
		<pubDate>Mon, 01 Jul 2013 10:31:31 +0000</pubDate>
		<dc:creator><![CDATA[admin]]></dc:creator>
				<category><![CDATA[Case Studies]]></category>
		<category><![CDATA[Customer Experience]]></category>
		<category><![CDATA[Retail Innovation]]></category>
		<category><![CDATA[Customer experience]]></category>
		<category><![CDATA[Customer Management]]></category>
		<category><![CDATA[customer service]]></category>
		<category><![CDATA[IKEA]]></category>
		<category><![CDATA[innovation]]></category>

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		<description><![CDATA[Don&#8217;t promise what you can&#8217;t deliver. Blindingly obvious. So why do so many brands and businesses persist in creating illusions of customer service they simply cannot fulfil ? If I [&#8230;]]]></description>
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