What is a database of millions of human feelings ?
We Feel Fine is a wonderful project scraping millions of human feelings from the web, curated in what started as an art project and has blossomed into a book, TED […]
The Amazings – a wonderful example of innovation for the ageing population
I love these people and their idea. Let’s face it, most of the stuff out there makes getting old sound pretty rough. The team at ‘The Amazings’ is changing […]
Happy People Sell
One guy and his simple mantra, ‘Happy people sell’ creates a call centre like no other. One of the best examples of business and the blindingly obvious I have seen […]
Innovate or else…
Great piece from Business Week on what happens to brands which fail to innovate. Simply put, if the world keeps moving on and your brand stands still, don’t be surprised when […]
A Nation of Storytellers
An amazing place in East London, The Ministry of Stories. Located in a shop selling intriguing Monster Supplies to the Harry Potter Generation, supported by some big name writers, these […]
Virgin Media and The Guardian Award UK Innovators
Virgin Media Innovation Nation asks the public to decide which finalists are the most innovative
Why Innovation works best when it is Extreme
Extreme Innovation is about pushing things as far out as you can- and then pushing some more! After years running client projects I can’t remember one where an organisation’s internal […]
When not to Innovate
Great article in Forbes on when Innovation is not the answer. I love their piece on Icons- if you are lucky enough to have a brand icon, don’t be tempted to relaunch […]
Customer Relationship Management – remember me When It Matters
I used to live abroad and came back to the UK looking for lovely things and experiences to remind me of home. A kind of ‘Brit-fix’. One of these was […]
The 3 most important innovation questions
The three most important questions for anyone working in innovation, trying to be more innovative, or just looking for some inspiration are: 1. Why ? 2. Why not ? 3. […]
Business, Brands and the Blindingly Obvious: Bank gets it wrong
After years working on the biggest brands out there, I am still shocked at the number of times ‘innovation’ actually boils down to the blindingly obvious. Let me give you […]
Business, brands and the blindingly obvious: turn poor customer service into a virtue
Don’t promise what you can’t deliver. Blindingly obvious. So why do so many brands and businesses persist in creating illusions of customer service they simply cannot fulfil ? If I […]